Safety
We welcome you back - safely and responsibly
With all the safety measures in place for the good health and well-being of your guests, retail partners and staff, we are glad to welcome you back to a safe and hygienic environment to your favourite destination. Learn more about what we are doing to take care of you!
What we are doing to keep you healthy and safe:
Your safety is our utmost priority. To ensure your hygiene & well-being, we are following these measures frequently to assure that you have a safe and enjoyable experience.
- After hours fumigation
- Sanitized stores
- Deep cleaning everyday
- Specific PPE disposal dustbins at every corner
- Real-time footfall monitoring
- Daily thermal screening of retail staff and employees
- Mandatory check-in through the Aarogya Setu app
- Regular sanitization of common touch points
- Sanitized ATMs
- Trolley cleaning after every use
- Constant sanitization of washrooms and common areas
- Baggage sanitization at the entrance
- Ready-for-emergencies ambulance
- Isolation room
- Health screening before entering
- Safe and contactless parking
- Vehicle sanitization
- Professional training of staff members
- Social distancing floor signs
- Shoe sanitizing mat at the entrance
- Express check-in through the Lukout app
- Automated face ID and thermal screening
- Sanitizer stations available across Malls
- Concierge team always ready for assistance
- In-store contactless payments
- 3-step gap at the escalator
- Alternate seating
- Sanitized washrooms
- Safe distance in the washrooms
- Safe and secure lift lobbies
- Live update of mall occupancy
- Contactless food ordering and pick-up
- Reduced seating at the food court
Rules and Regulations
We encourage everyone to be extra cautious and do everything to keep themselves and others safe. To begin with, we advise you to:
- Mall timings are from 11 am to 9 pm.
- Mall is operational from Monday to Friday (5 days a week) till further instructions from the administration.
- We are ensuring reduced seating at all eating joints and restaurants for your safety.
- Use of the Aarogya Setu App is encouraged for your own safety.
- As per MoHFW guidelines - pregnant women, children below 10 & senior citizens above 65 years of age are advised to stay at home until necessary.
- Use of face covers/masks is compulsory for entry & inside the mall at all times.
- Temperature check is mandatory.
- Temperature check is mandatory.
- Sanitize your hands at the entrance and regular intervals while inside the mall.
- Maintain a safe distance at the entrance and inside the mall. Stand at the demarcated areas only and use seating as designated.
- Avoid touching your eyes, nose or mouth until you have washed your hands.
- Any person exhibiting any of the 6 symptoms of fever, cold, cough, sore throat, body aches and runny nose, will not be allowed inside the mall.
- In case you notice someone with illness, please inform the COVID-19 helpdesk at the ground floor concierge desk.
- We encourage the use of digital platforms for making payments.
Who is allowed inside the Mall?
For everyone’s safety, senior citizens above 60 and children below 12 are restricted from entering. Furthermore, any person exhibiting any of the 5 COVID-19 symptoms – fever, cold, cough, sore throat, body aches and runny nose – will not be allowed inside the Mall. In case you spot someone with symptoms, please inform the concierge staff or nearest security staff.
Only by working together, we can ensure that everyone remains safe!
What is the Lukout app and how it will help us?
The all-new Lukout app with newly introduced features is a one-stop app to keep you safe so that you can enjoy everything you love – fashion, food and fun – at DLF Malls. Here are a few key benefits that it has to offer:
Shop Safe – Get access to express, priority check-in.
Check real-time traffic updates inside DLF Malls and plan your visit accordingly to stay safe.
Shop Assist – The coolest and safest way to shop at DLF Malls. You can connect directly with the brand store and shop safely; pick up your order from the curbside or from the concierge at your convenience or get it delivered to your doorstep.
Contactless dining – A digital menu, untouched by anyone else; pre-order your favourite food and get it ready upon arrival; contactless pay channels to make safe and secure payments.
Lukout Closet – Scroll through latest fashion; check out the biggest collection from world’s leading brands present at the Mall.