We welcome you back - safely and responsibly
With all the safety measures in place to ensure good health and well-being of our guests, retail partners and staff, we gladly welcome you back to a safe and hygienic environment. Learn more about what we are doing to take care of you!
What we are doing to keep you healthy and safe:
Your safety is our utmost priority. To ensure your hygiene & well-being, we are following these measures frequently to assure that you have a safe and enjoyable experience.
- We are ensuring reduced seating at all eating joints and restaurants for your safety.
- Use of the Aarogya Setu app is encouraged for your own safety.
- As per MoHFW guidelines - pregnant women, children below 10 years and senior citizens above 65 years are advised to stay at home until necessary.
- Use of face covers/masks is compulsory in order to enter and while inside the mall.
- Temperature check is mandatory.
- Sanitise your hands at the entrance and at regular intervals while inside the mall.
- Maintain a safe distance at the entrance and while inside the mall. Stand at the demarcated areas only and use seating as designated.
- Avoid touching your eyes, nose and mouth until you have washed your hands.
- Any person exhibiting any of the following 6 symptoms - fever, cold, cough, sore throat, body aches and runny nose - will not be allowed inside the mall.
- In case you notice someone with any of these signs, please inform the COVID-19 helpdesk at the ground floor concierge desk.
- We encourage the use of digital platforms for making payments.
Rules and Regulations
We encourage everyone to be extra cautious and do everything to keep themselves and others safe.
- We are ensuring reduced seating at all eating joints and restaurants for your safety.
- Use of the Aarogya Setu app is encouraged for your own safety.
- As per MoHFW guidelines - pregnant women, children below 10 years and senior citizens above 65 years are advised to stay at home until necessary.
- Use of face covers/masks is compulsory in order to enter and while inside the mall.
- Temperature check is mandatory.
- Sanitise your hands at the entrance and at regular intervals while inside the mall.
- Maintain a safe distance at the entrance and while inside the mall. Stand at the demarcated areas only and use seating as designated.
- Avoid touching your eyes, nose and mouth until you have washed your hands.
- Any person exhibiting any of the following 6 symptoms - fever, cold, cough, sore throat, body aches and runny nose - will not be allowed inside the mall.
- In case you notice someone with any of these signs, please inform the COVID-19 helpdesk at the ground floor concierge desk.
- We encourage the use of digital platforms for making payments.
Who is allowed inside the Mall?
For everyone’s safety, senior citizens above 60 and children below 12 are restricted from entering. Furthermore, any person exhibiting any of the 5 COVID-19 symptoms – fever, cold, cough, sore throat, body aches and runny nose – will not be allowed inside the Mall. In case you spot someone with symptoms, please inform the concierge staff or nearest security staff.
Only by working together, we can ensure that everyone remains safe!
What is the Lukout app and how it will help us?
The all-new Lukout app with newly introduced features is a one-stop app to keep you safe so that you can enjoy everything you love – fashion, food and fun – at DLF Malls. Here are a few key benefits that it has to offer:
Shop Safe – Get access to express, priority check-in.
Check real-time traffic updates inside DLF Malls and plan your visit accordingly to stay safe.
Shop Assist – The coolest and safest way to shop at DLF Malls. You can connect directly with the brand store and shop safely; pick up your order from the curbside or from the concierge at your convenience or get it delivered to your doorstep.
Contactless dining – A digital menu, untouched by anyone else; pre-order your favourite food and get it ready upon arrival; contactless pay channels to make safe and secure payments.
Lukout Closet – Scroll through latest fashion; check out the biggest collection from world’s leading brands present at the Mall.